TradesmanJack.com (“our”, “us”, or “we”), the ""data controller"" of the personal information we collect about you pursuant to this Privacy Statement, is committed to protecting your privacy. This Privacy Statement details the steps we take to protect your personal information when you visit our website or when you contact us. It describes how we process personal information relating to you, including the types of personal information that we collect, the purposes for which we use it, the types of third parties with which we share it, and any rights you may have with respect to such information. Personal information is information, or a combination of pieces of information, that allow you to be identified.
This Privacy Statement applies only when you visit any of our website which links to this Privacy Statement or when you contact us, for example, with a comment, inquiry or customer support request. It is important that you read this Privacy Statement together with any other privacy statements or other notices we may provide to you on specific occasions when we are collecting or processing your personal information so that you are fully aware of how and why we are using your information.
By using or accessing our website or contacting us you agree that we may process your personal information in the manner described in this Privacy Statement. Your use of our website and any information you provide through them is subject at all times to this Privacy Statement and the applicable terms and conditions that apply to the website.
1) Our collection of information
The personal information we collect from you when you use our website may include:
- Identity data provided by you, such as your name, title, company/organization name, e-mail address, telephone and fax numbers and physical address (including street, city, state, postal code, and/or country);
- Registration data, such as information provided by you when you register for an account to use our website, including user names and passwords;
- Transaction data, including inquiries about and orders for our products and services and details of payments to and from you;
- Your feedback, including feedback from you about our website as well as our products and services generally.
When you do not provide requested information, we may not be able to provide you the requested service or complete your transaction.
Information we collect about you. We collect certain information about your visit to our website, including:
- Usage data, including information about how you use our website, what pages you view, the number of bytes transferred, the links you click, the materials you access, the date and time you access the website, the website from which you linked to our website and other actions taken within the website; and
- Technical data, such as your Internet Protocol (IP) address, your browser type and capabilities and language and your operating system.
For information about the cookies we use on our websites, please refer to the section entitled “Cookies” below.
Information collected directly from you. When you visit our website, we may ask you for personal information to provide a service or carry out a transaction that you have requested. You may also provide personal information to us when you contact us (e.g., with a comment, inquiry or customer support request) or register for an account to use our website.
2) Our use of information
We may use the personal information collected via our website or when you contact us for purposes that include:
Services and transactions. We may use your personal information to deliver services to you or carry out transactions you have requested, including, but not limited to, providing information on products or services you have purchased or otherwise use, registering purchased products, processing product orders, handling warranty claims, answering customer service requests and facilitating the use of our website.
Administering and protecting our business and website. We may use your personal information to administer and protect our business and our website, including troubleshooting, system maintenance, support, reporting and hosting of data.
Improving our business, website, products and services. We may use your personal information to perform business analyses or for other purposes that help us to develop and improve the quality of our business, website, products and services (including new products and services), for example, by customizing our website to your particular preferences or interests.
Marketing. In accordance with applicable laws and regulations, we may use your personal information to inform you of products or services which may be of interest to you, and to otherwise communicate with you about offerings, events and news, surveys, special offers, and related topics. You are able to opt-out from marketing communications sent via e-mail at any time, free of charge by using the “unsubscribe” link in any e-mail marketing materials you receive from us, or by contacting us using the contact information listed in this Privacy Statement. Depending on your country of residence, you may also be able to opt out of other types of marketing communications; please contact us using the contact information listed in the Privacy Statement for more information.
Enforcement: We may use the personal information we collect in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our terms and conditions, violations of law or other misuse of our website.
3) The legal basis on which we process information
Where required by law, we will ensure there is a legal basis for the processing of your personal information. In most cases the legal basis will be that:
the processing is based on your consent to the processing of your personal information for one or more specified purposes (e.g. marketing); or
the processing is necessary to meet our legitimate interests, for example to develop and improve our website, products and/or services for the benefit of our customers.
the processing is necessary for the performance of the services we provide to you;
the processing is necessary to comply with our legal obligations, including compliance with applicable laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas;
4) Anonymizing information
In accordance with applicable law, we may anonymize your personal information so that it can no longer be used to identify you. Anonymized information is not considered personal information and is therefore not subject to this Privacy Statement. We may collect, use and share anonymized information for any purpose.
5) How long we keep information
The period during which we store your personal information varies depending on the purpose for the processing. For example, we store personal information needed to provide you with products and services, or to facilitate transactions you have requested, for so long as you are a customer of the company. We store your personal information for marketing purposes until you have opted out of receiving further direct marketing communications in accordance with applicable law. In all other cases, we store your personal information only for as long as is needed to fulfil the purposes outlined in this privacy statement, following which time it is either anonymized (where permitted by applicable law), deleted or destroyed.
6) Disclosure of information
We may share your personal information with selected third parties in accordance with applicable law, including as set out below.
Service providers. We may share your personal information with companies with which we have contracted to provide services on our behalf, such as hosting websites, processing transactions, analysing our website and performing analyses to improve the quality of our business, website, products and services. We require these service providers to protect the confidentiality of your personal information.
Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities and shipping companies or postal services involved in fulfilment of the transaction.
Disclosure for other reasons. We may disclose personal information if required or authorized to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property or, in urgent circumstances, to protect the personal safety of any individual.
7) Cookies and similar technologies
What is a cookie?
Cookies are text files containing small amounts of information which is downloaded to your hard disk or to your browser's memory when you visit our website. Cookies are useful because they help arrange the content and layout of our website and allow us to recognize those computers or other devices that have been to our website previously. Cookies do many different jobs, such as allowing our website to remember your preference settings and helping us to enhance the usability and performance of our website and your experience using them.
Our website also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited specific pages.
Categories of cookies and similar technologies that we use
The type of cookie or similar technology that may be used on our website can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Profile and Advertising.
- 1. Strictly Necessary Cookies
These cookies are essential, as they enable you to move around our Website and use their features, particularly in connection with information searches and order placement. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. An example of a strictly necessary cookie is a “shopping basket cookie,” which is used to remember the products that you wish to purchase when you add products to your shopping basket or proceed to checkout.
- 2. Performance Cookies
These cookies collect information about how you use our website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies collect information that is used to improve how our website works. Without these cookies we cannot learn how our website is performing and make relevant improvements that could better your browsing experience. Examples of performance cookies that our website might use include Google and Adobe Analytics.
- 3. Functionality & Profile Cookies
These cookies allow our website to store information that you provide such as your site user ID and elements of your user profile. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. These cookies will not be used to track your browsing activity on other websites.
4. Advertising Cookies and Similar Technologies
These cookies or similar technologies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. These cookies may track your visits to other websites. Without these cookies or other technologies, online advertisements you encounter will be less relevant to you and your interests.
We permit third-party advertising partners to use cookies and other technologies to collect information about your browsing activities over time and across different websites when you use our website. Examples of advertising cookies or similar technologies that we use include Google AdWords and Facebook Pixels.
Setting your cookie preference
You may be asked to consent to our use of cookies as described in this Privacy Statement by way of a cookie information banner upon your first use of our website. You can usually modify your browser settings to decline cookies and you can withdraw your consent at any time by modifying the settings of your browser to reject or disable cookies. If you choose to decline cookies, you may not be able to fully experience the features of the website or other websites that you visit.
Our use of web analytics
We may use industry standard web analytics to track visits to our sites. These analytics are provided by third parties such as Google Analytics, Adobe Analytics, or Facebook Pixels. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by our Web Analytic Providers on their servers. The Web Analytics Providers will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The Web Analytics Providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.
You may opt out of Google, Adobe or Facebook web analytics or otherwise control how these technologies are used when you visit our website, by following the instructions here:
Facebook Privacy Settings Link (you must be logged into your account).
8) Your rights
You may have certain rights with respect to personal information about you that is collected through the webite or when you contact us. If you are a resident of the EEA, the rights described below may apply to you. For other users, the rights that apply to you will depend on the laws of your country of residence. We will facilitate your exercise of the rights that apply to you in accordance with applicable law.
- Access : You may have the right to access, review and correct personal information collected through our website or when you contact us. In some cases, you can do this by going to the page on which you provided the information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number or e-mail address.
- Object : YOU MAY BE ENTITLED TO OBJECT TO CERTAIN TYPES OF PROCESSING ACTIVITIES INVOLVING YOUR PERSONAL INFORMATION, INCLUDING WHERE WE ARE RELYING ON A LEGITIMATE INTEREST TO PROCESS YOUR PERSONAL INFORMATION OR WHERE WE ARE PROCESSING YOUR PERSONAL INFORMATION FOR DIRECT MARKETING. IN SOME CASES, WE MAY DEMONSTRATE THAT WE HAVE COMPELLING LEGITIMATE GROUNDS TO CONTINUE TO PROCESS YOUR PERSONAL INFORMATION IN WHICH CASE WE ARE NOT OBLIGED TO COMPLY WITH YOUR REQUEST.
- Erasure : You may be entitled to request the erasure of your personal information, for example, where the information is no longer necessary for the purposes for which they were collected.
- Restriction : You may be entitled to request that we restrict our processing of your personal information, for example, where the accuracy of the information is contested by you.
- Consent: If you have provided your consent to the processing of your personal information, you may have the right to withdraw your consent at any time by contacting us using the contact details at the end of this Privacy Statement or, in the case of email marketing, by using the “unsubscribe” link in any of our marketing emails. This won’t affect the lawfulness of any processing up to that point.
We will respond to any requests from you to exercise your rights within the timeframes required by law. We may charge a fee to facilitate your request where permitted by law. To exercise any of your rights, please contact us using the contact details set out at the end of this Privacy Statement. We may take steps to verify your identity before taking action on a request. If you believe our processing of your personal information does not comply with data protection law, you can make a complaint to the supervisory authority in charge of overseeing compliance with data protection law in your jurisdiction. We would however appreciate the chance to address your concerns, so please feel free to contact us regarding any complaint you may have.
12) Children's information
We do not knowingly collect information from children and do not target or direct our website to children. The meaning of “children” is subject to the laws and regulations in the jurisdiction in which you are located.
13) Links to other websites
Our webite may contain links to third-party websites, products and services. We have no liability or responsibility for those websites, products and services, their policies, or their collection or other processing of your personal information. The practices of those third parties with respect to information collected through their websites, products or services is governed by their own privacy policies. We encourage you to learn about the privacy policies of those third parties.
14) Contact us
If you have questions regarding this Privacy Statement or our handling of your personal information, would like to lodge a complaint, or wish to contact our Data Protection Officer, please contact us using the contact information listed below. We will promptly address your concern and strive to reach a satisfactory resolution.
Email :This email address is being protected from spambots. You need JavaScript enabled to view it.
15) Changes to this Privacy StatementWe may occasionally update this Privacy Statement. When we do, we will revise the ""last updated"" date at the bottom of the Privacy Statement and take such additional steps as may be required by law.
- Access : You may have the right to access, review and correct personal information collected through our website or when you contact us. In some cases, you can do this by going to the page on which you provided the information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number or e-mail address.
Last Updated: 13-September-2021